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BILLING & REFUND POLICY

BILLING

We accept payment online by Maestro, Solo, Electron, Visa, and MasterCard. Your payment is processed via a fully authorised Payment Service which ensures that all your information remains totally confidential.

Payment is taken as you place your order and if the payment does not authorise successfully, your order will not be successfully processed. Please check that you receive not only a confirmation of your order but also a confirmation of your payment by email. If you have not received one of these, your order may not be placed successfully.

CANCELLATION

If you wish to cancel you need to contact us ASAP. You may cancel an order without penalty as long as we receive the notification before it has been processed for delivery. Olly’s reserves the right not to accept or to cancel any order once accepted, without penalty.

REFUNDS

Any unwanted items must be returned, with their packaging unopened and in the same condition which you received them in. Once opened, all products are non-returnable, unless faulty. For any quality related issues we will reimburse you for postage.